Being in the middle of an audit and becoming conscious of the fact that you have run out of questions is a very unpleasant situation. Certainly we can overcome this with the help of proper research and planning and this article will look at some important ISO 9001 internal audit questions and answers. Nevertheless, [...]
Basically, PPAP is a process of risk identification and alleviation which is used to deliver to the customers in an evident way for assuring that there is a trust worthy and repeatable process. Previously, this process was formed and utilized by the automotive industry, but now it is being used by various industries for [...]
Hoshin can be well-defined as ‘the direction of a needle’ more like a compass while Kanri can be defined as ‘controlled reasoning or controlled logic’. In short words, Hoshin means ‘direction’ while Kanri means ‘administration’ and when used together, they ask the question “How can we make sure to go in the right path?” [...]
Strategic planning defines the procedure a business uses to decide how it can best come across its purposes and carry out its mission. A SWOT-analysis is a common section found in strategic plan documents of private and public enterprises. It is also a common strategic planning that can help managers evaluate the chances that [...]
Professor Noriaki Kano developed the Kano model in the 1980s; it is a concept of product development as well as customer satisfaction by classifying customer preferences into five groups. It provides strategies to assist us in comprehending customers’ views on the features of a particular product by simply evaluating two measures of each of [...]
Definition of Gemba Walk The Japanese word ‘Gemba’ means ‘a place of activity’. One of the lean principles, the Genchi Genbutsu states that in order to really comprehend your processes you need to see the processes on Gemba. The goal of the Gemba walk questions are to motivate the management of every organization to [...]
Control limits are indicators of the disparity in the performance of an operation. This is the real time value on which the process is operating. Specification limits on the other hand are the targets or goals set for the products or the process by the market performance, as an internal target, or even by [...]
An efficient equipment calibration program guarantees equipment works reliably and as planned, and that process control focuses are measured precisely. An efficient equipment calibration program guarantees that measurements are controlled. A satisfactory equipment calibration program can spare time and money by lessening unscheduled downtime. Consistent maintenance can diminish unforeseen repairs. There are some risks [...]
The Japanese term Andon means signal light or paper lantern. In Lean management, Andon is used as a visual management method to quickly alert anyone to the status of an operation. Andon is a important lean tool as it is useful in the smooth running of operations. Andon can also be referred to a signalling [...]
Customer experience methodology refers to a consumer's experience with an organization or brand, at all touch-points. A touch-point is any way by which a customer can interface with a brand, for example, when buying or using an item or through seeing advertisements highlighting it. Customer experience design centre around making an ideal experience for [...]
