Voice of Customer in Six Sigma is the procedure used to apprehend feedback from the client to cater the customer with best service and quality. It describes both the told and untold requirements of the customers by various methods, such as, observation, interviews, surveys, reports and complaint logs etc. This process involves being innovative [...]
Supplier audits grant an opportunity to amass relevant comprehensive information about organizations that leverage your competence when it comes to serving the customers. It is important for assessment of supplier’s Quality Management System that whether it is capable of meeting your requirements or not. A supplier audit is needed to ensure that: Customer receives [...]
The 8D methodology is a method for solving problems to achieve process and product improvement. It is designed into eight steps (the 8 D’s) and focuses on team. The 8D methodology is used widely across automotive companies, but has with great success been adopted across various other industries. The 8D is short for Eight [...]
CTQ is the abbreviated term for Critical to Quality. CTQ tree is a Six Sigma tool that is based on diagrams and helps to manufacture and provide superior quality products to customers. CTQ trees are used to interpret extensive and broader customer requirements into particular, precise, litigable and calculable performance demands. While formulating new [...]
The gage repeatability and reproducibility (Gage R&R) analysis is an essential part of a Quality Management System (QMS) in any organization. This study states that whether the measurement system is adequate for its destined use or not. It also tells which part of the measurement system is reinforcing the most to the deviations of [...]
Value stream map is a visual mean to portray and improve the flow of a manufacturing and production process, as well as the information that controls the flow of materials through the process. In this article we will review how to create a value stream map. A value stream map will take into account not [...]
Root Cause Analysis In simple words, an underlying cause of the problem is referred to as the root cause and the process of finding out the root cause of a problem or an adverse event is known as root cause analysis. Some problems are so rigid and tenacious that they won’t go away that [...]
In lean manufacturing, andon refers to state presentation station. It is a visual presentation of ongoing operations and indicates where any action is needed. It is considered as the most effective intercommunication tool as it allows the process to run sleekly without any impediment or jam. Andon is ancient Japanese terminology for accustomed paper [...]
Different organizations can gain from internal audit, but the choice to make is to use of an in-house team or external consultants. Internal audit staff or a combination of both can impact how much value internal audit can give. Let’s review the two scenarios of internal audit in house vs outsourcing. Choosing the right [...]
For every task whether simple or complex, a detailed action plan is necessary for the best outcome and accomplishment of goals. Although simpler tasks look easy but skipping one step can ruin all your efforts. Therefore you need to create an action plan having all the key tasks, their sequence, all the minor detailing [...]
