Root cause analysis is a structured process which is useful in determining the underlying causes behind the certain problem. In other words, we can say that root cause analysis is the process of identifying underlying factors which can be termed as causes of an adverse event. These are contributing factors or causes of a system [...]
The number one objective of any business should be to create a happy client base. This can help validate your business and ensure your customers remain loyal. Measuring customer satisfaction can be a difficult task for most companies as it is not a straightforward process. The great news is there are some tools and metrics [...]
Cp and Cpk are commonly referred to as capability indices and we will look at the difference between Cp and Cpk. They are both used to indicate the ability of a process to make a product that meets the specified requirement. They both compare the process spread to specification spread and are thus used [...]
Standard operating procedures, commonly known as SOP, is a set of step by step instructions designed by the organization to help workers to carry out routine task easily. Importance of standard operating procedures is vital to deliver a consistent product or service. SOPs are guidelines for employees written with an objective to achieve efficiency, quality [...]
In the corporate world, you might face the challenges of problem solving and decision-making regularly. Ask anyone in the workplace, problem and decision-making activities are two essential parts of the day. The frequency of these issues for everyone highlights that these activities are critical elements of our work, but we don’t know how to deal [...]
The whole is greater than the sum of its parts. You might come across with this phrase several times! Brainstorming is a technique which brings people together to discuss an issue jointly in a facilitated manner, and it is much better than a solution coming from an individual. This is one of the advantages of [...]
An ISO 9001 Quality Management System is customer focused, and looks for ways to improve the quality and value that customers receive. It aims to reduce waste and continuously drive to optimise the business. Rather than simply being a collection of documentation, a QMS is the full management system, although the documentation is an important [...]
