What are Quality Objectives? TQM (Total Quality Management) is a customer-focused process that drives continual improvement of business operations. The goal is to ensure all associated employees work toward common goals to improve the products or services provided by the organization. It is an ideal way for business activities to be carried out by [...]
ISO 9001 is an internationally recognized standard that describe the necessary and particular requirements for a QMS (Quality Management System). This standard is used by various organizations in order to validate their capability to continually offer quality products and services that not only fulfill customers’ needs, but also meet the regulatory requirements in a [...]
Standard Operating Procedures (SOPs) are well-documented processes or procedures that an organization must keep in place to make sure that products and services are being delivered smoothly and consistently. SOPs are commonly utilized to demonstrate conformity with operational practices or regulations. They are documenting how jobs are to be carried out within any company. [...]
The 5 whys of root cause analysis is a technique often used during problem solving procedure. It is based on asking “why?” 5 times in continuous order to find the root cause of problem. By asking why a problem occurred each time, the answer then turns into the premises of next question, forcing it [...]
Brainstorming was first introduced by Alex F. Osborne around 1939. Disheartened from his workers’ inabilities to create innovative ideas, Osborne started developing new ways of thinking for problem solving within his organization. They were based on a teamwork approach rather than working as an independent individual. He started with organizing group thinking discussions and [...]
A gap analysis is process that compares actual state or performance of any company with their desired or future state. The method provides the series of actions that identifies missing strategies, processes, practices, capabilities, skill, technologies etc. and then suggest the solution that will be helping to complete desired goals of company. It is [...]
In the construction industry we can define quality as the accomplishment of satisfactory performance levels from construction activities. The acceptable and satisfactory performance can be achieved when the activity fulfills or surpasses the customer’s or owner’s requirement. A quality policy for construction, is a document which summarise a construction company’s commitment to quality and [...]
A business continuity policy should be part of your company’s operational setup. Up to 25% of businesses fail to recover from disasters. It can be incredibly difficult for a small business to return to normalcy after an interruption. An insurance policy and emergency funds can only help you to an extent. Nonetheless, having a [...]
What is Six Sigma? A new idea of quality management process was developed in 1986 by the American company Motorola in accordance with evolving markets and processes. This concept has been polished and refined over the years into a proper theory of principles and methods, designed for business transformation by means of a well-defined [...]
Every organization can experience unexpected problems in its processes. But the fact is that these problems can just be a sign of deeper issues. It can be an appropriate solution to quickly fix the problem; still, it doesn’t keep us safe from repetitive mistakes as initial containment actions or temporary fixes does not solve [...]
