The world of business is filled with quality programs and quality experts; however, for a lot of small and midsized businesses, an encompassing quality program with the aid of high level mathematics is definitely not one of the best steps to improve quality within the Organisation. So, how can quality be achieved?
Well, here are five steps to improve quality in an Organisation.
Steps to Improve Quality
Make a Commitment
An Organisation’s commitment to improving quality has to come directly from the top and this commitment has to be re-established very frequently. Until a business sees quality as its sole, non-negotiable objective, employees will certainly feel the necessity to make trade-offs, thus, causing a slip in quality. The required quality of the end of the month is definitely not different as that of the start of the month. This means that the long term advantage of the organisation should not be sacrificed in order just to hit some quarterly targets.
So, if you are ready to make the commitment, you should notify your employees and then deliberate on how to handle the very first conflict between a deadline or an eye-catching short cut and the outlined objectives.
Tracking of Mistakes
One of the important steps to improve quality is to define what quality is exactly. For producers, it encompasses statistical quality control, the procedure of setting the specification of a product and then using a few numbers of units from the line of production to see if they meet those specifications. The production process is changed if quality seems to be going the wrong direction.
The tracking of quality is way tougher in the service business and groups like the International Organisation for Standardization (ISO) have made efforts to create valuable benchmarks beyond production and these efforts have produced mixed results.
Invest in Training
Any business where only the quality department deal with quality control is doomed to perform poorly; because this shows other workers that improving quality is not their main concern. Instead of doing this, it is recommended that every organisation should train employees at every level to always search for ways to solve problems and improve quality.
Training is in numerous dimensions. First, you need to create a new-worker initiation program which trains employees to pay attention to quality issues from their very first day at work. Whether you personally train your new workers, hand over the training to your old workers, or combine these two methods, the most important thing is to give the new employees a history of the organisation via the lens of improving quality. State the problems that you have encountered in the past and what you did to correct them as well as where the organisation presently stands as regards to its quality. The company’s definition of quality should also be discussed in details and they should also be shown how quality is being measured in the company. Finally, employees should be trained to visualize the connection between every of their actions and the organisation’s overall performance. By matching personal attitude to the overall system and showing your employees the situations that can seldom break down the system, you will be equipping your employees with the information needed to be great stewards of your company.
Establish Quality Circles
This is one of the efficient steps to improve quality and address problems. Quality circles are teams of employees encouraged to examine procedures and recommend ways for improvement with the objective of improving productivity, efficiency and quality. This group of employees is given the responsibility and the authority to make an Organisation better. To be successful, experts suggests that a quality circle should involve volunteers from every department in the Organisation and the circle should then have its own agenda.
Possess the Right Attitude
A lot of individuals turn the steps to improve quality into oppressive ones. This behaviour is not easy to embrace and runs afoul of various fundamental practices that everyone takes for granted.
Instead of emphasizing on insufficiency wherever you could find it, the main job of a manager is to craft the hunt for quality as a worthwhile, noble and interesting goal. If your goal is to really improve quality in your organisation, whether you perform services, produce goods or distribute them to your customers, the first step which is also the hardest for you is to repel the temptation to focus on the organisation’s flaws and then rally your group to root out the cause of the problems.
