CTQ items are then recorded and confirmed with the customers either by face to face meetings, phonic or electronic interviews or in group sessions. These CTQ items are then translated into customer\u2019s specifications and requirements.<\/p>\n

Benefits of Voice of Customer in Six Sigma<\/h2>\n

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• Enhance customer satisfaction by directly assessing customer\u2019s requirements and expectations, leading to detention of current customers as well as addition of new customers.<\/li>\n
• It improves reputation of the organization by managing and solving issues immediately.<\/li>\n
• It helps in product modernization exactly according to customer\u2019s choice.<\/li>\n
• Customer satisfaction leads to an enhanced market value and significant growth in revenue.<\/li>\n<\/ul>\n<\/div>
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